Help Desk Trouble

You’re not going to believe this… especially after all the trouble I’ve had with my hosting company…

The server where the Help Desk lives, it’s separate from blenza.com for obvious reasons. Well it was time recently for it to move to a new physical hardware system. What could possibly go wrong, right? Anyway, to make a long story short, they have lost a few hours of Help Desk data. It could have been worse. For a little while this afternoon, there was several days worth of data missing, which has been restored.

SO… if you’ve submitted a Help Desk ticket and you haven’t gotten a response, or if you try to click on a link and your ticket is missing, this is why. If any of this rings a bell, please submit a new ticket, so we can fix whatever’s broke.

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