Archive for June, 2009

Help Desk Trouble

Monday, June 29th, 2009

You’re not going to believe this… especially after all the trouble I’ve had with my hosting company…

The server where the Help Desk lives, it’s separate from blenza.com for obvious reasons. Well it was time recently for it to move to a new physical hardware system. What could possibly go wrong, right? Anyway, to make a long story short, they have lost a few hours of Help Desk data. It could have been worse. For a little while this afternoon, there was several days worth of data missing, which has been restored.

SO… if you’ve submitted a Help Desk ticket and you haven’t gotten a response, or if you try to click on a link and your ticket is missing, this is why. If any of this rings a bell, please submit a new ticket, so we can fix whatever’s broke.

New server… now what?

Saturday, June 27th, 2009

Finally posting this message about what to do once you’ve been moved to the new server. Don’t do any of this until that’s done and Mister Linky has sent you this link.

For new widgets, all you need to do is use the Widget Wizard and you’ll get widget code that goes directly to the new server.

For existing widgets, where it says “www.blenza.com” all you need to do is change the “www” to “www2” — now that widget will load directly from the new server. And in the case of existing auto-linky widgets, it means they’re not broken anymore!

NOTE: if you have the old header scripts, i.e. containing www.blenza.com/linkies/header.js or www.blenza.com/linkies/platinum.js — do NOT change these, but please remove them according to the directions you can find here.

ALSO NOTE: if you’re using a bookmark to create your widget scripts, you may be able to edit that bookmark and change “www.blenza.com” to “www2.blenza.com” but if you find you can’t, simply delete that bookmark and get a new one from the widget wizard.

Of course you shouldn’t do any of this until you’ve been moved to the new server, and to request that, simply file a ticket at the help desk — use the category “NEW SERVER” and please use the medium priority.

New Server!

Monday, June 8th, 2009

It’s bigger, faster, and it’s not bogged down by all those users who won’t take out the header script.

Drop me a help desk ticket, use category NEW SERVER (or just tell me you want the new server) and don’t forget to tell me your Mister Linky user id and your blog’s url. It will be quicker if you also mention which type of widget you use.

After I’ve migrated you, you’ll switch your widget scripts to the new server, and in the future the widget wizard will give you the new server, of course.

P.S. be sure to remove the old header script before contacting the help desk.

Comment-Linky Wizard Disabled

Thursday, June 4th, 2009

I’ve disabled the comment-linky wizard. If you need the script for the comment-linky widget, please submit a help desk ticket.